Refund & Cancellation Policy

1. Booking and Payment Conditions

A reservation with Dahbi Morocco Tours is considered confirmed once the required deposit or agreed payment has been received and the booking confirmation has been issued.

Depending on the tour, accommodation availability and services included, payment arrangements may vary.

• Deposit: A deposit may be required to secure your reservation, particularly for accommodation, desert camps, private transportation and other travel services.
• Remaining Balance: The outstanding balance must be paid according to the payment schedule communicated at the time of booking.
• Payment Confirmation: Customers will receive confirmation of their reservation and relevant booking details once the required payment has been received.

2. Cancellation by the Customer

If you need to cancel your reservation, you must notify Dahbi Morocco Tours in writing by email or WhatsApp. The cancellation date will be considered the date on which we receive your written cancellation request.

Our recommended cancellation schedule is as follows:

3. Refund Policy

If your cancellation request qualifies for a refund, Dahbi Morocco Tours will process the eligible amount using the original payment method whenever possible.

Please allow approximately 7 to 14 business days for refund processing after approval. Actual processing times may vary depending on your bank or payment provider.

• Refunds are limited to amounts eligible under the applicable cancellation conditions.
• Non-refundable deposits and services already paid to third-party suppliers may not be recoverable.
• Any bank transfer or payment processing fees that cannot be recovered may be deducted from the refundable amount.
• Customers will be informed of the refund calculation before processing.

Dahbi Morocco Tours does not guarantee a full refund where reservations or services have already generated non-refundable expenses.

4. Changes to Your Reservation

We understand that travelers may need to modify their travel arrangements. Customers may request changes to their booking, including:

• Travel dates and departure schedules.
• Number of participants.
• Accommodation preferences.
• Tour itineraries and destinations.
• Activities and additional services.

All modification requests are subject to availability and confirmation by Dahbi Morocco Tours.

We will make reasonable efforts to accommodate your request. However, changes may result in additional costs, particularly when accommodation, transportation or other services have already been reserved.

Any additional charges will be communicated to the customer before the modification is confirmed.

5. Cancellation or Modification by Dahbi Morocco Tours

Dahbi Morocco Tours reserves the right to modify or cancel a tour when circumstances make it necessary, including operational difficulties, safety concerns, severe weather conditions or circumstances beyond our reasonable control.

If we cancel a confirmed tour for reasons attributable to our company, customers will be offered:

• An alternative tour or departure date, subject to mutual agreement.
• A refund of payments received for the services that we are unable to provide.

We will communicate any significant changes as soon as reasonably possible and work with customers to find an appropriate solution.

6. Force Majeure and Exceptional Circumstances

Force majeure refers to exceptional circumstances beyond the reasonable control of Dahbi Morocco Tours that prevent or significantly affect the performance of a booked tour.

Such circumstances may include:

• Natural disasters, floods, earthquakes or severe weather conditions.
• Political instability, civil unrest or security threats.
• Government restrictions, border closures or travel bans.
• Epidemics, pandemics or public health emergencies.
• Transportation disruptions or other exceptional events beyond our reasonable control.

In such situations, Dahbi Morocco Tours will assess each case individually and make reasonable efforts to offer alternative travel arrangements, rescheduling or other appropriate solutions.

Any refund will depend on the services already provided, amounts recoverable from suppliers and applicable contractual and legal obligations.

7. No-Show and Early Departure

If a customer fails to arrive at the agreed departure location and time without prior notification, the reservation may be considered a no-show.

In such cases, the booking may be treated as a last-minute cancellation, and no refund will generally be provided for unused services.

Similarly, if a customer decides to leave a tour early, interrupt the itinerary or voluntarily decline certain activities or services, unused portions of the tour will not automatically qualify for a refund.

We encourage customers to contact our team as soon as possible if unexpected circumstances affect their participation.

8. Travel Insurance

We strongly recommend that all customers obtain comprehensive travel insurance before traveling to Morocco.

Your insurance should ideally cover:

• Trip cancellation and interruption.
• Medical expenses and emergency assistance.
• Lost, delayed or damaged luggage.
• Unexpected travel disruptions.
• Personal accidents and other travel-related risks.

Travel insurance can provide additional financial protection in circumstances that may not qualify for a refund under this policy.

9. Third-Party Services

Some elements of our tours may be provided by independent suppliers, including hotels, riads, desert camps, restaurants, transport providers and activity operators.

These services may be subject to their own booking, payment, modification and cancellation conditions.

Where applicable, such conditions will be communicated to customers before their reservation is confirmed. Dahbi Morocco Tours will make reasonable efforts to assist customers with requests involving third-party providers.

10. How to Request a Cancellation or Refund

To request a cancellation, modification or refund, please contact our team using the following details:

Please include the following information in your request:

• Full name of the person who made the reservation.
• Booking reference, if available.
• Scheduled departure date.
• Details of your cancellation or modification request.

Our team will review your request and respond with the applicable conditions and next steps.

11. Legal Information

Dahbi Morocco Tours is a Moroccan tourism company licensed by the Moroccan Ministry of Tourism.

This policy is intended to provide transparent information about our booking and cancellation procedures. It does not exclude or limit any mandatory consumer rights or legal protections applicable under Moroccan law.