Terms & Conditions

Welcome to Dahbi Morocco Tours. These Terms & Conditions govern the use of our website, travel services, tour reservations and all related arrangements provided by our company.

By accessing our website, requesting a quotation or confirming a reservation with Dahbi Morocco Tours, you agree to be bound by these Terms & Conditions.

We encourage all customers to read this document carefully before making a reservation. If you do not agree with these terms, please contact our team before proceeding with a booking.

1. About Dahbi Morocco Tours

Dahbi Morocco Tours is a Moroccan tourism company licensed by the Moroccan Ministry of Tourism. We specialize in organizing private tours, Sahara Desert excursions, cultural experiences, family holidays and tailor-made journeys throughout Morocco.

Our services may include private transportation, professional local guides, accommodation, desert camp experiences, sightseeing activities and other travel arrangements depending on the itinerary selected by the customer.

2. Use of Our Website

Our website is intended to provide information about our travel services, destinations, itineraries, tour packages and booking opportunities.

By using our website, you agree to:

• Provide accurate and truthful information when submitting inquiries or booking requests.
• Use the website only for lawful purposes.
• Respect the intellectual property rights of our company and other parties.
• Not attempt to damage, disrupt or gain unauthorized access to our website or systems.
• Not submit fraudulent, misleading or unauthorized booking requests.

We reserve the right to restrict access to our website where necessary to protect its security, integrity and proper operation.

3. Booking and Reservation Process

Customers can request a tour or travel quotation through our website, email, WhatsApp or direct communication with our team.

The booking process generally includes the following steps:

• Inquiry: You provide your preferred travel dates, destinations, number of participants and travel requirements.
• Quotation: Our team prepares a travel proposal based on your requested itinerary and services.
• Confirmation: Once the itinerary and price have been agreed upon, we communicate the payment and reservation conditions.
• Payment: The required deposit or agreed payment must be received to secure the reservation.
• Booking Confirmation: We provide confirmation and relevant travel details once the reservation has been accepted and the required payment received.

4. Tour Prices and Quotations

All tour prices are communicated to customers in the relevant quotation or booking proposal. The total price depends on several factors, including:

• Number of participants.
• Travel dates and season.
• Selected itinerary and destinations.
• Accommodation category and room arrangements.
• Transportation type and vehicle requirements.
• Activities, excursions and additional services.
• Special requests and customized arrangements.

Unless otherwise stated in the quotation, prices apply only to the services specifically listed in the agreed travel proposal.

Quotations are subject to availability and are valid for the period communicated by our team. Prices may change before confirmation if accommodation rates, transportation costs or supplier prices change.

Once a booking has been confirmed, the agreed price will apply to the services included in that reservation, subject to any changes agreed with the customer or permitted by applicable law and these terms.

5. Payment Terms

Payment arrangements are communicated during the booking process and may vary depending on the tour, travel dates, accommodation and services requested.

5.1. Deposits

A deposit may be required to secure your reservation and allow us to confirm accommodation, transportation, desert camps and other travel services.

5.2. Remaining Balance

Any outstanding balance must be paid according to the payment schedule communicated in your quotation or booking confirmation.

5.3. Payment Methods

Available payment methods will be communicated by our team. Customers must use the payment instructions provided through our official communication channels.

5.4. Payment Confirmation

A reservation is considered secured only after the required payment has been received and confirmed by Dahbi Morocco Tours.

6. Services Included and Excluded

Each tour quotation or itinerary specifies the services included in the agreed package. Depending on the selected tour, these may include:

• Private or shared transportation, as specified in the booking.
• Professional driver or local guide services, where included.
• Accommodation in hotels, riads or desert camps, where specified.
• Meals indicated in the itinerary.
• Activities and excursions listed in the agreed package.
• Airport or hotel transfers, where included.

Services Not Included

Unless explicitly stated otherwise in your booking confirmation, the following may not be included:

• International flights and airline tickets.
• Travel insurance and medical expenses.
• Personal expenses and shopping.
• Tips and gratuities for drivers, guides and service staff.
• Meals and drinks not specified as included.
• Optional excursions and activities.
• Personal travel documents, visas and related fees.
• Additional services requested after booking confirmation.

Customers should carefully review their quotation to understand exactly which services are included in their tour price.

7. Tour Itineraries and Changes

Our itineraries are carefully designed to provide customers with enjoyable and memorable experiences throughout Morocco.

However, travel schedules and itineraries may occasionally need to be adjusted due to circumstances such as:

• Road conditions and traffic disruptions.
• Weather conditions and seasonal changes.
• Safety considerations and local restrictions.
• Accommodation or activity availability.
• Transportation delays or operational requirements.
• Unexpected events beyond our reasonable control.

Dahbi Morocco Tours reserves the right to make reasonable adjustments when necessary to protect customer safety and ensure the proper delivery of the tour.

We will make reasonable efforts to maintain the main destinations and experiences included in the agreed itinerary. Significant changes will be communicated to customers as soon as reasonably possible.

8. Customer Responsibilities

Customers are responsible for providing accurate information and cooperating with our team before and during their tour.

Customers agree to:

• Provide correct personal and booking information.
• Arrive at the agreed meeting point at the scheduled departure time.
• Follow reasonable instructions provided by drivers, guides and tour representatives.
• Respect local customs, traditions, communities and cultural practices.
• Respect accommodation rules and the property of third parties.
• Inform our team about relevant travel requirements before departure.
• Behave responsibly and avoid activities that may endanger themselves or others.
• Pay for additional personal expenses or damages for which they are legally responsible.

Any unreasonable behavior, unlawful activity or conduct that threatens the safety or comfort of other participants may result in appropriate action, subject to applicable law and the circumstances involved.

9. Passports, Visas and Travel Documents

Customers are responsible for ensuring that they hold valid travel documents required for entry into and travel within Morocco.

This may include:

• A valid passport.
• Any required visa or entry authorization.
• Travel documents required by airlines or other transport providers.
• Additional documentation required by relevant authorities.

Entry requirements may vary depending on nationality, country of residence and current regulations.

Customers should verify the latest requirements with the relevant embassy, consulate or official authorities before traveling.

Dahbi Morocco Tours cannot guarantee entry into Morocco or assume responsibility for travel disruptions resulting from invalid or insufficient travel documents.

10. Transportation and Meeting Arrangements

Transportation services are provided according to the arrangements specified in the customer’s booking confirmation.

Customers must respect agreed departure times, meeting points and pickup arrangements.

Delays caused by traffic, road closures, weather conditions, vehicle restrictions or other circumstances beyond our reasonable control may affect the travel schedule.

Any special transportation requirements, including child seats, additional luggage or accessibility arrangements, should be communicated before booking so availability can be assessed.

11. Accommodation and Room Arrangements

Accommodation is provided according to the category and arrangements specified in the confirmed itinerary.

Room types, occupancy, meal arrangements and check-in or check-out times are subject to the conditions of the relevant accommodation provider.

Customers should inform us in advance about specific accommodation preferences or special requirements.

Where an accommodation provider becomes unavailable or cannot provide the confirmed service, we will make reasonable efforts to arrange an appropriate alternative.

12. Third-Party Service Providers

Certain elements of our tours may be delivered by independent service providers, including:

• Hotels and riads.
• Sahara Desert camps.
• Restaurants and catering providers.
• Local guides and activity operators.
• Transportation and other travel suppliers.

These providers may have their own operating rules, safety procedures, booking conditions and cancellation policies.

Dahbi Morocco Tours will make reasonable efforts to work with reliable providers and coordinate the services included in your tour.

Nothing in these Terms & Conditions excludes any responsibility that cannot legally be excluded under applicable law.

13. Activities and Safety

Some Morocco tours may include outdoor and adventure activities, such as camel rides, quad biking, hiking, trekking and desert excursions.

These activities may involve physical effort, changing weather conditions and inherent risks.

Customers are expected to:

• Follow the safety instructions provided by activity operators and guides.
• Use safety equipment where required.
• Inform the relevant team about limitations that may affect safe participation.
• Follow age, weight, health or other participation restrictions communicated by the activity provider.
• Avoid participating in activities when they reasonably believe they cannot do so safely.

Certain activities may be modified, postponed or cancelled when weather, safety or operational conditions make participation inappropriate.

14. Children and Family Tours

Children participating in family tours must be accompanied by a responsible parent, guardian or authorized adult.

Parents or guardians are responsible for supervising children and ensuring that activities and travel arrangements are appropriate for their age and needs.

Any age restrictions, child rates, accommodation arrangements and activity requirements will be communicated where applicable.

15. Health and Special Requirements

Customers are responsible for assessing their ability to participate in the activities and travel arrangements included in their tour.

If you have accessibility requirements, dietary restrictions or other needs that may affect your travel experience, please inform our team before confirming your reservation.

We will make reasonable efforts to discuss available arrangements. However, some locations, activities and accommodations may have physical or operational limitations.

16. Cancellations and Refunds

Customers who need to cancel or modify their reservation must notify Dahbi Morocco Tours in writing by email or WhatsApp.

Cancellation fees, refund eligibility, cancellation deadlines and other applicable conditions are explained in our separate Refund & Cancellation Policy.

Certain accommodation bookings, prepaid activities and third-party services may be subject to specific non-refundable conditions.

Customers are encouraged to review the cancellation policy carefully before making a reservation.

17. Force Majeure and Exceptional Events

Dahbi Morocco Tours cannot reasonably control every event that may affect travel arrangements.

Exceptional circumstances may include:

• Natural disasters, floods and earthquakes.
• Severe weather conditions and exceptional storms.
• Political instability, civil unrest or security threats.
• Government restrictions, border closures or travel bans.
• Epidemics, pandemics or public health emergencies.
• Major transportation disruptions.
• Other events beyond our reasonable control.

When such circumstances affect a confirmed tour, we will assess the situation and make reasonable efforts to find suitable solutions, which may include alternative arrangements, itinerary changes or rescheduling.

Any cancellation or refund will be handled in accordance with the applicable booking conditions and mandatory legal requirements.

18. Travel Insurance

We strongly recommend that all customers obtain comprehensive travel insurance before traveling to Morocco.

Appropriate travel insurance may cover:

• Trip cancellation and interruption.
• Medical expenses and emergency assistance.
• Personal accidents.
• Lost, delayed or damaged luggage.
• Unexpected travel disruptions.
• Other risks covered by the selected insurance policy.

Customers should review their insurance coverage carefully and ensure that it is appropriate for their planned activities.

19. Liability and Limitations

Dahbi Morocco Tours undertakes to organize and coordinate the services described in the confirmed booking with reasonable care and in accordance with applicable legal obligations.

However, travel involves certain risks and circumstances that may be outside our reasonable control.

To the extent permitted by applicable law, we are not responsible for losses or disruptions caused by:

• Incorrect or incomplete information provided by customers.
• Failure to comply with travel document or entry requirements.
• Personal decisions or actions of customers.
• Events beyond our reasonable control.
• Independent third-party services, subject to any responsibility imposed on us by applicable law.

Nothing in these terms limits liability for fraud, intentional misconduct, gross negligence or any other liability that cannot legally be excluded or restricted.

20. Personal Belongings and Valuables

Customers are responsible for their personal belongings, luggage, money, travel documents and valuables throughout their journey.

We recommend keeping important documents and valuables secure and checking your belongings before leaving vehicles, accommodations or activity locations.

Any loss, theft or damage should be reported to our team as soon as possible so that we can provide reasonable assistance.

21. Complaints and Customer Support

Customer satisfaction is important to us. If you experience a problem during your tour, we encourage you to notify our team as soon as possible.

Whenever practical, complaints should be raised during the trip so that we have an opportunity to investigate and address the issue.

If your concern cannot be resolved during the tour, you may submit a written complaint after your return.

Please include your booking reference, travel dates and a clear description of the issue. Our team will review your complaint and respond within a reasonable timeframe.

22. Privacy and Personal Information

We collect and process personal information to respond to inquiries, manage reservations and provide our travel services.

Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation.

For further information about how we collect, use and protect your information, please consult our Privacy Policy.

23. Intellectual Property

Unless otherwise stated, the content available on dahbi-moroccotours.com, including text, images, photographs, graphics, logos, itineraries and website designs, is owned by or licensed to Dahbi Morocco Tours.

Such content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

24. External Links

Our website may include links to external websites and third-party services for informational or booking purposes.

These external websites operate independently. Dahbi Morocco Tours does not control their content, availability or policies.

Customers should review the applicable terms and privacy policies before using external websites or services.

25. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

The terms applicable to an existing confirmed booking will be determined by the conditions agreed at the time of confirmation, subject to any subsequent changes agreed by the parties or required by law.

26. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Kingdom of Morocco, subject to any mandatory consumer protection rules or other legal provisions that apply to the customer.

Any dispute arising from the use of our website or the provision of our travel services will be addressed, where possible, through good-faith discussions between the customer and Dahbi Morocco Tours.

Where an amicable resolution cannot be reached, the dispute may be submitted to the competent courts in accordance with applicable law.