Privacy Policy

At Dahbi Morocco Tours, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit https://dahbi-moroccotours.com/, contact our team, request a travel quotation or book one of our Morocco tours and travel experiences.

By using our website or submitting your personal information through our contact and booking channels, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The website dahbi-moroccotours.com is operated by Dahbi Morocco Tours, a Moroccan tourism company licensed by the Moroccan Ministry of Tourism.

For the purposes of this Privacy Policy, Dahbi Morocco Tours is responsible for handling personal information collected through its website and business communications, subject to applicable data protection laws.

2. Personal Information We Collect

We may collect different types of personal information depending on how you interact with our website and services.

2.1. Information You Provide Directly

When you contact us, request a quotation or make a tour reservation, we may collect:

• Full name.
• Email address.
• Telephone number and WhatsApp contact details.
• Country of residence or nationality, where relevant.
• Travel dates and preferred destinations.
• Number of travelers and group details.
• Accommodation preferences and travel requirements.
• Messages, inquiries and other information you voluntarily provide.

2.2. Booking and Travel Information

To organize and manage your Morocco travel experience, we may collect additional information necessary to arrange your reservation, including:

• Booking references and reservation details.
• Tour itineraries and departure dates.
• Accommodation and transportation arrangements.
• Special requests and relevant accessibility requirements.
• Information required by accommodation providers or other travel suppliers, where applicable.

2.3. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services in use:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and time spent on our website.
• Website traffic and interaction information.
• Referring websites and approximate geographical location.
• Cookies and similar tracking technologies.

3. How We Use Your Personal Information

We collect and process personal information only for legitimate business purposes and where an appropriate legal basis exists.

Your information may be used for the following purposes:

• Responding to Inquiries: To answer your questions, provide travel advice and respond to quotation requests.
• Managing Reservations: To process bookings, confirm reservations and organize your travel arrangements.
• Providing Travel Services: To coordinate transportation, accommodation, desert camps, activities and other services included in your tour.
• Customer Communication: To send booking confirmations, itinerary updates, payment information and important travel notifications.
• Payments and Accounting: To manage payments, invoices, accounting records and related administrative obligations.
• Website Improvement: To understand how visitors use our website and improve its content, performance and user experience.
• Marketing: To send promotional information, travel offers and company updates where you have provided the required consent or where otherwise permitted by law.
• Legal Compliance: To comply with applicable legal obligations, protect our rights and prevent fraud or misuse of our services.

4. Legal Basis for Processing

Depending on the circumstances and applicable laws, we process your personal information on one or more of the following legal grounds:

• Contractual Necessity: Processing required to provide requested travel services, manage reservations or take steps before entering into a contract.
• Consent: Where you have freely agreed to receive marketing communications or to the use of optional cookies and similar technologies.
• Legal Obligations: Processing required to meet applicable accounting, tax, regulatory or other legal requirements.
• Legitimate Interests: Processing necessary for appropriate business operations, website security, fraud prevention and service improvement, where permitted by law.

5. Sharing Your Personal Information

Dahbi Morocco Tours does not sell or rent your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to operate our business and provide the travel services you request.

5.1. Travel Service Providers

We may share necessary booking information with:

• Hotels, riads and accommodation providers.
• Desert camps and local activity operators.
• Transportation and vehicle service providers.
• Local guides and tour partners.
• Restaurants and other suppliers involved in your itinerary.

We only aim to share information relevant to arranging and delivering the services included in your reservation.

5.2. Technology and Service Providers

We may use external service providers to support our website and business operations, including:

• Website hosting and infrastructure providers.
• Email and communication services.
• Payment processors and financial service providers.
• Website analytics and performance services.
• Website security and technical support providers.

These providers may process personal information on our behalf or independently in accordance with their own privacy policies and applicable contractual obligations.

5.3. Legal and Regulatory Authorities

We may disclose personal information when required by law, regulation, court order or a legitimate request from competent public authorities.

6. International Data Transfers

Dahbi Morocco Tours operates from Morocco and may work with international customers, travel partners and technology providers located in different countries.

As a result, your personal information may need to be transferred to or processed in countries outside your country of residence, including Morocco or countries where our service providers operate.

Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection requirements.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing travel services, managing reservations and meeting legal obligations.

The retention period may depend on the nature of the information and the reason it was collected.

• Booking Information: Retained for the period necessary to manage your reservation and related administrative and legal obligations.
• Customer Inquiries: Retained for a reasonable period to respond to requests and manage customer relationships.
• Financial Records: Retained for the periods required by applicable accounting and tax regulations.
• Marketing Information: Retained until you withdraw your consent or object to marketing communications, where applicable.
• Technical Information: Retained according to the purposes and retention settings of the relevant website and analytics services.

When personal information is no longer necessary, we will take reasonable steps to delete it or anonymize it, subject to applicable legal obligations.

8. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.

Our security measures may include:

• HTTPS encryption for website communications.
• Restricted access to personal information.
• Secure hosting and server configurations.
• Regular website maintenance and security updates.
• Appropriate handling of customer and booking records.
• Working with service providers that apply suitable security measures.

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior and enhance your browsing experience.

9.1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember certain information about your visit and preferences.

9.2. Types of Cookies We May Use

• Essential Cookies: Necessary for basic website functionality, security and navigation.
• Functional Cookies: Help remember your preferences and improve your browsing experience.
• Analytics Cookies: Help us understand website traffic, visitor behavior and website performance.
• Marketing Cookies: May be used to measure advertising effectiveness or deliver relevant marketing content, where such technologies are implemented and permitted.

9.3. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Where required by applicable law, optional cookies and tracking technologies will only be activated after obtaining the necessary consent.

10. Analytics and Third-Party Tools

We may use website analytics and similar tools to understand how visitors interact with our website and to improve our services.

Depending on the tools installed on our website, these services may collect technical information, including page visits, device information, browser details and interaction data.

Third-party services operate under their own privacy policies and may process information according to their respective terms.

We encourage visitors to review the privacy policies of third-party providers when using their services.

11. Marketing Communications

We may occasionally send you travel-related information, special offers, promotional content and updates about Dahbi Morocco Tours.

We will send promotional communications where you have provided the required consent or where otherwise permitted by applicable law.

You can opt out of marketing communications at any time by:

• Using the unsubscribe link included in an email, where available.
• Contacting us directly by email.
• Requesting removal from promotional communications through WhatsApp.

Please note that opting out of promotional communications will not prevent us from sending essential messages related to an existing reservation or service.

12. Your Privacy Rights

Depending on your location and the data protection laws applicable to your personal information, you may have certain rights regarding the information we hold about you.

12.1. Right to Access

You may request information about whether we process your personal information and obtain access to relevant data.

12.2. Right to Rectification

You may request the correction of inaccurate or incomplete personal information.

12.3. Right to Erasure

You may request the deletion of your personal information where applicable legal conditions are met and no valid retention obligation requires us to keep it.

12.4. Right to Object

You may object to certain types of processing where permitted by applicable data protection law. You can also object to direct marketing communications.

12.5. Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

12.6. Additional Rights Under Applicable Laws

Depending on your location, you may also have rights to restrict processing, request data portability or lodge a complaint with a competent data protection authority.

13. Children’s Privacy

Our website and travel services are primarily intended for adults and individuals who are legally able to make travel reservations.

We do not knowingly collect personal information directly from children through our website without appropriate authorization or a valid legal basis.

Where information about children is necessary for a family tour reservation, we ask the responsible parent or legal guardian to provide the relevant information.

14. External Websites and Third-Party Links

Our website may contain links to external websites, including accommodation providers, payment services, travel partners and social media platforms.

These websites are operated independently and may have their own privacy policies, security practices and terms of use.

Dahbi Morocco Tours is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.

15. Payment Information

When making a payment for a tour or travel service, your payment may be processed through a third-party payment provider or financial institution.

Depending on the payment method, the payment provider may collect and process financial information such as payment card details or transaction information.

We do not intend to collect or store full payment card details through our website. Payment information is handled according to the security and privacy practices of the relevant payment provider.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, services or applicable legal requirements.

Whenever we make changes, we will update the “Last Updated” date displayed at the top of this page.

We encourage visitors and customers to review this page periodically to stay informed about how their personal information is handled.

17. Data Protection and Applicable Law

Dahbi Morocco Tours operates in Morocco and handles personal information in accordance with applicable Moroccan data protection legislation.

This includes, where applicable, Moroccan Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data.

The Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP) is the Moroccan authority responsible for personal data protection.

Where the processing of personal information is subject to additional data protection laws, including the General Data Protection Regulation (GDPR) where applicable, we will respect the relevant requirements.